FAQ
PAYMENT AND ORDERING
What payment methods can I use?
We accept the following methods of payment: Credit Card (Visa, MasterCard) and Paypal. All payments are charged in AUD. Please note goods will not be dispatched until full payment has been received by ACC.
What happens after I place my order online?
After your order is placed online, you will receive an email confirmation with your order details. If any of your items are out of stock or we are unable to process payment we will contact you within 2 business days of receiving your order. After your order is processed, we will notify you by email and/or SMS when your order has reached our warehouse for picking. We will also contact you by email and/or SMS when your order is shipped with the relevant tracking information.
How do I see my order information once I've placed my order?
A confirmation email with your order information and invoice will be sent to the email address provided at checkout. If you have misplaced your confirmation email you are also able to log into your account from the website and view your past orders where you will be able to access and print off your invoice.
Can I change or cancel my order after I've placed it?
If you wish to cancel or change your order after completing the transaction you may get in contact with our Customer Service team via telephone on 1300 797 889 or via email austcloth@australianclothingcompany.com.au
DELIVERY
RETURNS, EXCHANGES AND REFUNDS
Can I return my order if I change my mind?
Before any exchange, credit or return can be actioned for your uniform, you must call or email us for an RA Authorisation number.
An RA number for an exchange will only be provided if your return meets the following criteria:
-
Goods are unworn
-
Goods are in original packaging with tags
-
Goods are returned within 14 days of receipt of goods.
An RA number for a return/credit will only be provided if your return meets the following criteria:
-
Goods are faulty
-
Goods have been received in error
RA number # _____________ All details of this form must be filled in correctly and along with a copy of the original invoice that the items relate to. Costs associated with sending the exchange item to Australian Clothing Company P/L are the responsibility of the sender.Name:_____________________________________________________Location and Address:__________________________________________________Phone: __________________Fax:______________________________Email:_____________________________________________________Invoice number for garment/s :________________________________Please list what you are returning and the reason the garment is to be returned:__________________________________________________________Size:______________________________Qty:____________________Select Reason:Wrong Size □ Incorrectly Ordered □ Faulty Stock □ Picking Error □ Samples □ Please tick whether the returned item/s are for exchange or creditHow long do I have to return my order?Goods are returned within 14 days of receipt of goods.How long does it take to process my return?Provided all the return conditions are met, we will issue your refund within 72 hours of receiving your returned item/s.
Australian Clothing Co Pty Ltd
2/11 Flight Drive Tullamarine VIC 3043
1300 797 889